Privacy policy
Privacy Policy
Last updated: 18 October 2026
1. Introduction
Welcome to Label Retail.
Label Retail is an independent UK-based online retailer operated by Omer Taycur as a sole trader.
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with our services.
Our website, https://labelretail.co.uk, is powered by Shopify, which provides the platform used to operate our online store.
For the purposes of UK data protection law, Omer Taycur, trading as Label Retail, is the data controller responsible for your personal information in connection with our retail operations.
2. Information We Collect
We may collect the following information when you use our website or purchase from us:
Personal and contact information
- Full name
- Email address
- Billing and delivery addresses
- Telephone number, where provided for delivery or order-related purposes
Order and transaction information
- Products purchased
- Order numbers and purchase history
- Payment status and transaction details
- Delivery and tracking information
- Returns and refund information
Payment information
Payments are processed through Shopify and the payment providers available at checkout.
We do not need to receive or store your full payment card details ourselves. Payment providers may process card information and other payment details securely to complete transactions and prevent fraud.
Website and device information
When you visit our website, Shopify and associated services may automatically collect technical information, including:
- IP address
- Browser and device information
- Website usage and browsing activity
- Cookie information
- Shopping basket activity
Customer communications
If you contact us, we may keep records of your messages and correspondence to respond to your enquiry and provide customer support.
3. How We Use Your Information
We use personal information for the following purposes:
Processing orders
To accept payments, process purchases, arrange delivery, provide order confirmations and manage returns or refunds.
Customer service
To respond to questions, resolve problems and provide assistance with orders.
Operating and improving our website
To maintain website functionality, monitor performance, understand how customers use our services and improve their shopping experience.
Security and fraud prevention
To protect our business and customers from fraudulent transactions, unauthorised activity and other security risks.
Marketing communications
Where permitted by law, we may use your information to send promotional emails, offers or updates about Label Retail.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us.
Legal obligations
To maintain business records, comply with tax and accounting requirements, respond to lawful requests and protect our legal rights.
4. Our Legal Basis for Processing Personal Information
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the circumstances, we rely on the following:
Contractual necessity
When personal information is needed to process your order, receive payment, deliver your purchases or manage returns and refunds.
Legal obligations
When information must be processed or retained to comply with applicable laws, including tax, accounting and consumer protection requirements.
Legitimate interests
When reasonably necessary to operate and protect our business, prevent fraud, provide customer support and improve our services, provided those interests are not overridden by your rights and freedoms.
Consent
Where consent is required, such as for certain marketing activities or non-essential tracking technologies.
You may withdraw your consent at any time. Withdrawing consent does not affect processing that was lawful before withdrawal.
5. Sharing Your Information
We do not sell customer contact information to third parties for their own direct marketing.
We may share relevant personal information with trusted service providers where necessary to operate our business.
These may include:
Shopify
Our ecommerce platform, which provides website hosting, checkout, order management and other services.
Payment providers
Companies that securely process payments and assist with transaction verification and fraud prevention.
Delivery companies
Couriers such as Royal Mail, Evri, DPD or other suitable delivery providers, where necessary to deliver orders.
Technology and support providers
Companies that provide essential website functionality, email services, security, analytics or customer support systems.
Legal and regulatory authorities
Where disclosure is required by law or reasonably necessary to protect our legal rights.
Service providers may only receive information relevant to the services they provide.
6. Shopify and Its Services
Label Retail operates using Shopify.
Shopify processes information to support essential online store functions, including checkout, payments, fraud prevention, customer accounts and order management.
Depending on the Shopify services and privacy settings enabled, Shopify may also process information to improve its services, provide customer features or support personalised shopping and advertising.
For certain Shopify features, Shopify may act as an independent data controller.
You can read more about Shopify’s handling of personal information in its Consumer Privacy Policy.
You can also visit the Shopify Privacy Portal to learn more about available privacy controls and rights relating to Shopify’s processing.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support its operation.
These may include:
- Essential cookies for shopping basket functionality, checkout and security
- Preference cookies that remember certain website settings
- Analytics technologies that help us understand website performance
- Advertising technologies, where enabled, that may help measure or personalise marketing
Some cookies are necessary for the website to function and do not require consent.
Where required by applicable law, we request your consent before using non-essential cookies or tracking technologies.
You can manage applicable cookie preferences through the privacy controls provided on our website. You may also manage cookies through your browser settings.
Disabling some cookies may affect website functionality.
8. Marketing Communications
We may occasionally contact customers or subscribers with news, offers and promotions from Label Retail where we have an appropriate legal basis to do so.
We will comply with applicable rules governing electronic marketing.
You can stop receiving promotional emails at any time by selecting the unsubscribe link or contacting us at support@labelretail.co.uk.
Unsubscribing from marketing does not prevent us from sending essential transactional messages, such as order confirmations, dispatch notifications or information about returns and refunds.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods depend on the type of information and our legal obligations.
For example:
- Order and transaction records may be retained for up to six years or longer where required by applicable law.
- Customer correspondence is retained for as long as reasonably necessary to handle enquiries, resolve disputes or maintain appropriate business records.
- Marketing information is retained until you unsubscribe or another applicable retention requirement means it should be deleted sooner.
- Technical information and cookie data are retained according to the purposes for which they are collected and applicable platform settings.
When information is no longer needed, we take reasonable steps to delete or anonymise it, subject to legal and technical requirements.
10. How We Protect Your Information
We take reasonable measures to protect personal information against unauthorised access, loss, misuse and disclosure.
Our store is hosted on Shopify, which provides security features for online transactions and customer information.
Payment transactions are handled through the payment services available at checkout.
Although we take data protection seriously, no website or electronic transmission method can guarantee complete security.
11. International Data Transfers
Although Label Retail currently delivers products within the United Kingdom only, some technology and payment providers may process or store personal information outside the UK.
Where personal information is transferred internationally, we will ensure that appropriate protections required by applicable data protection law are in place.
These may include transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards.
You can contact us for further information about international transfers and applicable safeguards.
12. Your Data Protection Rights
Under UK data protection law, you may have the following rights, depending on the circumstances:
Right of access
You may request a copy of the personal information we hold about you.
Right to rectification
You may request that inaccurate or incomplete personal information be corrected.
Right to erasure
You may request the deletion of your personal information where the law allows.
Right to restrict processing
You may request that we limit how your information is used in certain circumstances.
Right to object
You may object to processing based on legitimate interests.
You also have the right to object to the use of your personal information for direct marketing at any time.
Right to data portability
In certain circumstances, you may request your information in a structured, commonly used, machine-readable format.
Right to withdraw consent
Where processing relies on your consent, you may withdraw that consent at any time.
To exercise your rights, contact support@labelretail.co.uk.
We may request reasonable information to verify your identity before responding to certain requests.
We aim to respond within the timeframes required by applicable data protection law.
13. Children’s Privacy
Label Retail sells clothing and footwear for adults and children, but our online purchasing services are intended for customers aged 18 or over.
We do not knowingly collect personal information directly from children for marketing purposes.
If you believe a child has provided personal information to us without appropriate authorisation, please contact us so we can investigate and take appropriate action.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of websites that we do not operate.
We recommend reviewing the privacy policies of any external websites you visit.
15. Complaints
If you have concerns about how Label Retail collects or handles personal information, please contact us first so we can investigate and try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business operations, website functionality, legal requirements or data protection practices.
When changes are made, we will update the date at the top of this policy.
Where required by law, we will provide additional notice of significant changes.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, or if you wish to exercise your data protection rights, please contact us.
Business name: Label Retail
Business owner: Omer Taycur
Business structure: Sole trader
Email: support@labelretail.co.uk
Trading address: 74 Blendworth Crescent, Havant, PO9 2BG, United Kingdom
Website: https://labelretail.co.uk
For the purposes of applicable data protection law, Omer Taycur, trading as Label Retail, is responsible for the processing of personal information described in this Privacy Policy.