Terms of service

Last updated: 18 October 2026

1. Introduction

Welcome to Label Retail.

These Terms of Service explain the conditions that apply when you visit our website, place an order or purchase products from us.

Label Retail is an independent UK-based online retailer operated by Omer Taycur as a sole trader.

We specialise in branded clothing and footwear for men, women and children, including clearance and end-of-line products.

Our website is powered by Shopify, which provides the ecommerce platform used to operate our online store.

By using our website, you agree to comply with these terms where applicable. When you purchase products from us, these terms form part of your contract with Label Retail.

Nothing in these terms affects your statutory rights under UK consumer protection law.

2. Business Information

Trading name: Label Retail

Business owner: Omer Taycur

Business structure: Sole trader

Trading address:

74 Blendworth Crescent

Havant

PO9 2BG

United Kingdom

Customer service email: support@labelretail.co.uk

Website: https://labelretail.co.uk

Our trading address is not a physical retail shop and is not open for customer visits.

For all customer enquiries, please contact us by email.

3. Products and Availability

We aim to provide accurate and clear information about every product available on our website.

Product descriptions may include information about the brand, size, colour, condition, material and other relevant characteristics.

We make reasonable efforts to ensure that product photographs accurately represent the goods being sold. However, colours may appear slightly different depending on your device or screen settings.

Clearance and limited stock

Label Retail specialises in clearance and end-of-line products.

As a result:

Stock quantities may be limited.

Certain sizes, colours or styles may sell out.

Products may not be restocked once sold.

Product availability and prices may change over time.

We take reasonable steps to maintain accurate stock information. However, occasional inventory discrepancies may occur.

If an item becomes unavailable after you place an order, we will contact you and offer an appropriate solution, including a refund for any unavailable products.

All products must meet applicable consumer protection requirements, including being as described, of satisfactory quality and fit for purpose.

4. Prices and Payment

All prices displayed on our website are in British pounds sterling (GBP).

Delivery charges and the total amount payable will be shown during checkout before you place your order.

We reserve the right to change product prices for future purchases without prior notice.

Any price changes will not affect orders where a binding contract has already been formed, except where a change is agreed with the customer or permitted by law.

Pricing errors

Although we take care to display accurate prices, genuine mistakes may occasionally occur.

If we discover a significant pricing error before accepting your order, we may contact you to confirm whether you wish to proceed at the correct price or cancel your order.

If your order cannot be fulfilled and payment has already been taken, we will issue a refund.

Any pricing errors discovered after a binding contract has been formed will be handled in accordance with applicable UK law.

Payment methods

Payments are processed securely through the payment options available at checkout.

These may include debit cards, credit cards and supported digital payment services.

Available payment methods may change depending on Shopify’s payment services and our store configuration.

We do not require customers to provide payment card details directly by email.

5. Placing an Order

When placing an order through Label Retail, you should:

Select the products you wish to purchase.

Review the product details, quantities and sizes.

Add the products to your basket.

Enter your contact and delivery information.

Review the delivery options, charges and total price.

Complete payment using an available payment method.

Please check your order details carefully before submitting your purchase.

After placing an order, you will normally receive an automated order confirmation email acknowledging receipt of your order.

This acknowledgement does not necessarily mean that your order has been accepted.

A binding contract is normally formed when we confirm that your order has been accepted for dispatch.

If we cannot accept an order, we will notify you and refund any payment already received for products we cannot supply.

We may decline an order before acceptance where there is a legitimate reason, including unavailable stock, suspected fraud, payment problems or a genuine pricing error.

We will not refuse or cancel orders in a way that unlawfully interferes with customers’ statutory rights.

6. Delivery and Shipping

Label Retail currently delivers within the United Kingdom only, including England, Scotland, Wales and Northern Ireland.

We do not currently offer international shipping.

Our delivery charges are:

Standard UK Delivery: £4.99

Express UK Delivery: £6.99

Free Standard UK Delivery: Available on orders of £75 or more.

The final delivery options and charges applicable to your order will be displayed at checkout before payment.

Order dispatch

We aim to process and dispatch orders promptly.

Express orders placed and paid for before 1 pm, Monday to Friday, excluding bank holidays, will normally be dispatched on the same working day.

Express orders received after this cut-off will normally be dispatched on the next working day.

These are dispatch targets rather than guaranteed delivery dates.

Delivery providers

We may use Royal Mail, Evri, DPD or another suitable courier depending on the parcel’s size, weight and destination.

Express Delivery prioritises processing and dispatch but does not automatically guarantee next-day arrival.

Delivery estimates are provided where available, and we will endeavour to meet the agreed delivery arrangements.

Unless a different delivery period has been agreed with you, we will deliver your order without undue delay and within 30 days, as required by applicable law.

If delivery is delayed or cannot be completed, your statutory rights remain unaffected.

For more information, please refer to our Shipping Policy.

7. Risk and Responsibility for Delivery

We remain responsible for goods until they are delivered into your physical possession or the possession of a person you have nominated to receive them, subject to the rules of applicable consumer law.

If your parcel is lost, damaged or not delivered, please contact us at support@labelretail.co.uk.

We will investigate the matter and provide an appropriate remedy where required.

You are responsible for providing accurate delivery details.

If you discover an address error after placing an order, please contact us as soon as possible so we can try to resolve it before dispatch.

8. Cancellations, Returns and Refunds

We want customers to shop with confidence and understand their cancellation and refund rights.

Change-of-mind cancellations

For most products purchased online, you have the legal right to cancel your purchase within 14 days after receiving your goods without giving a reason.

If an order contains goods delivered separately, the cancellation period generally runs from receipt of the final item.

You must notify us within the applicable cancellation period.

After notifying us of cancellation, you generally have another 14 days to return the goods.

For change-of-mind cancellations, customers are responsible for direct return postage costs, as explained in our Return and Refund Policy.

Some statutory exceptions to the right to cancel may apply to particular products.

Faulty or incorrectly described goods

If a product is faulty, damaged, not as described or otherwise fails to meet applicable consumer law requirements, you may be entitled to a repair, replacement, price reduction or refund.

Clearance and reduced-price products retain their statutory consumer rights.

Refunds

Refunds will be processed in accordance with our Return and Refund Policy and applicable UK law.

To arrange a return or cancellation, contact:

support@labelretail.co.uk

For complete details, please refer to our Return and Refund Policy, including the model cancellation form.

Nothing in these terms limits your statutory rights.

9. Customer Accounts and Website Use

Depending on the services available, customers may be able to create or use a customer account.

You are responsible for keeping your account access details secure and providing accurate information.

Please notify us if you suspect unauthorised use of your account.

When using our website, you must not:

Use the website for unlawful or fraudulent activities.

Attempt to access systems or information without authorisation.

Introduce viruses, malicious software or other harmful content.

Interfere with the normal operation or security of our website.

Use our website in a way that violates applicable law or the rights of others.

We may take proportionate action to protect our website and customers from misuse, subject to applicable law.

10. Intellectual Property

The Label Retail name, website design, original text, graphics and other content created for our business are protected by applicable intellectual property laws.

The branded products sold by Label Retail may feature trademarks, logos and designs belonging to their respective owners.

All third-party trademarks remain the property of their respective owners.

Unless expressly stated otherwise, the sale of branded products does not imply that Label Retail is officially affiliated with, endorsed by or sponsored by the relevant brand owners.

You may browse and use our website for lawful personal shopping purposes.

You must not reproduce or commercially exploit our original website content without permission, except where permitted by law.

11. Third-Party Services and Links

Our website is powered by Shopify and may include services provided by third parties.

These may include payment providers, delivery companies and other technology services.

We may also provide links to external websites for customer convenience.

We do not control the content or privacy practices of independent third-party websites.

Your use of third-party services may be subject to their own terms and policies.

Nothing in this section removes our responsibility to customers under applicable consumer law.

12. Privacy and Personal Information

We take customer privacy seriously.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable UK data protection law.

Information may be processed by Shopify and relevant service providers to fulfil orders, process payments, arrange deliveries, provide customer support and operate our website.

For further information, please read our Privacy Policy.

If you have questions about how your information is handled, contact support@labelretail.co.uk.

13. Website Availability

We aim to keep our website accurate, secure and accessible.

However, website availability may occasionally be affected by maintenance, technical problems or circumstances outside our reasonable control.

We may update website content, product information or functionality as our business develops.

We do not guarantee that the website will always be available without interruption.

Any limitations in this section apply only to the extent permitted by law and do not affect your statutory rights relating to purchases.

14. Liability and Consumer Rights

We are responsible for providing products and services in accordance with applicable UK law.

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms excludes or restricts your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

We are not responsible for losses caused solely by events outside our reasonable control where the law permits such limitations.

Any limitations of liability will apply only where lawful, fair and reasonable.

15. Complaints and Customer Support

We aim to resolve customer concerns fairly and promptly.

If you have a complaint about an order, delivery, product or service, please contact:

Email: support@labelretail.co.uk

Please include your order number and a description of your concern, where applicable.

We will review your enquiry and work towards an appropriate resolution.

Your right to seek assistance from consumer protection authorities or pursue legal remedies remains unaffected.

16. Changes to These Terms

We may update these Terms of Service to reflect changes in our business practices, website functionality or applicable legal requirements.

The latest version will be available on our website, with the updated date displayed at the top.

Changes to these terms will not retrospectively remove or reduce customers’ rights under contracts already formed.

Where required by law, we will provide appropriate notice of relevant changes.

17. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer residing in Scotland or Northern Ireland, you retain the protection of any mandatory consumer laws applicable in your place of residence.

Nothing in these terms removes your right to bring proceedings in a court that has jurisdiction under applicable law.

18. Contact Information

For questions about these Terms of Service or any aspect of shopping with Label Retail, please contact us.

Business name: Label Retail