Refund policy

Return and Refund Policy

Last updated: 18 October 2026

At Label Retail, we want you to shop with confidence. We take care to describe our products accurately and provide clear information about returns, cancellations and refunds.

This policy explains your rights when purchasing from our online store and how to return an item if needed.

1. Your Right to Cancel

Under the UK Consumer Contracts Regulations, customers have the right to cancel most online purchases within 14 days of receiving their order, without giving a reason.

If your order contains multiple items delivered separately, the 14-day cancellation period normally begins the day after you receive the final item.

To exercise your right to cancel, you must notify us within the cancellation period by emailing:

support@labelretail.co.uk

Please include your order number and the item or items you wish to return.

You do not need to provide a reason for cancelling, although we welcome feedback.

2. Returning Your Items

After notifying us that you wish to cancel, you have a further 14 days to send the goods back.

Items should be securely packaged to prevent damage during transit.

You may inspect and try on clothing and footwear as you would in a physical shop.

Please avoid unnecessary handling or use beyond what is reasonably needed to assess the nature, characteristics and functioning of the goods.

If an item has been handled beyond what would normally be permitted in a shop, we may make a reasonable deduction from your refund to reflect any reduction in its value, where permitted by law.

Removing packaging or tags does not automatically remove your statutory cancellation rights, although it may affect the item’s value in some circumstances.

3. Return Postage

For change-of-mind returns, customers are responsible for the direct cost of returning the goods.

We recommend using a tracked postal service and keeping proof of postage until your refund has been completed.

If an item is faulty, damaged, not as described or incorrectly supplied, we will cover reasonable return costs where required by law.

We do not charge a separate restocking fee.

4. Faulty, Damaged or Incorrect Items

We take care to check our products before dispatch.

If you receive an item that is faulty, damaged, not as described or different from what you ordered, please contact us at:

support@labelretail.co.uk

Include your order number, a description of the problem and photographs if available.

Photographs may help us resolve your enquiry more quickly but are not a condition of exercising your statutory rights.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Depending on the circumstances, you may be entitled to a refund, repair or replacement.

In many cases, customers have a short-term right to reject faulty goods within 30 days of receiving them. Additional statutory remedies may apply after that period.

Nothing in this policy limits your legal rights.

5. Clearance and Reduced-Price Items

Label Retail specialises in branded clothing, footwear and clearance stock.

Our products may be available in limited quantities, and particular sizes or styles may not be restocked.

Clearance items have the same statutory consumer rights as other goods.

Being sold at a reduced price does not remove your right to cancel an eligible online purchase or your rights relating to faulty or incorrectly described goods.

Where a product has a disclosed imperfection or specific condition, this will be explained in its product description.

6. Refunds

For eligible change-of-mind cancellations, we will refund the price paid for the returned goods.

Where the whole order is cancelled, we will also refund the original standard delivery charge, up to the cost of the least expensive standard delivery option offered for that order.

Additional amounts paid for an upgraded delivery service, such as Express Delivery, are not normally refundable beyond the standard delivery amount when you exercise your change-of-mind cancellation right.

We will issue refunds within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier, where permitted by law.

If we have not yet dispatched your cancelled order, we will refund you within 14 days of being informed of your cancellation.

Refunds will normally be made using the original payment method unless you expressly agree otherwise.

We do not charge an administration fee for issuing refunds.

Your bank or payment provider may take additional time to display the refunded amount in your account.

7. Items Excluded from Change-of-Mind Returns

Certain products may be excluded from the statutory 14-day cancellation right under UK law.

For example, this may include sealed goods that are unsuitable for return due to health protection or hygiene reasons if the seal has been broken after delivery.

Any applicable exclusion will be explained where relevant.

These exclusions do not affect your statutory rights if goods are faulty, damaged or not as described.

8. Exchanges

Because Label Retail sells clearance and limited-quantity stock, replacement sizes or colours may not always be available.

If you would like a different size or item, please contact us to check availability.

Where an exchange is not possible, you may return an eligible item in accordance with this policy and place a new order if your preferred product is available.

Your statutory rights remain unaffected.

9. How to Request a Return

To request a return, please follow these steps:

Email support@labelretail.co.uk.
Include your order number and the item you wish to return.
Tell us whether you are cancelling your purchase or reporting a problem with the product.
We will provide return instructions and confirm the appropriate return procedure.
Pack the item securely and send it back within the applicable return period.

Return address:

Label Retail
74 Blendworth Crescent
Havant
PO9 2BG
United Kingdom

Please include your order number or sufficient details to identify your return.

10. Model Cancellation Form

You may use the form below to cancel an eligible online purchase.

Using this form is optional. You may also cancel by sending us a clear statement by email.

To:

Label Retail
74 Blendworth Crescent
Havant
PO9 2BG
United Kingdom

Email: support@labelretail.co.uk

Cancellation notice:

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods ordered: ________________________